Privacy Policy

Last updated: September 2026

Introduction

moor-quail is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard any personal information you provide to us when you use our website or services.

By using our website and services, you consent to the data practices described in this policy. We encourage you to review this document periodically to stay informed about how we are protecting your information.

Information We Collect

We may collect and process the following categories of personal information:

• Identity Data: Your name as provided in enquiry forms or booking requests
• Contact Data: Your email address for correspondence regarding our services
• Service Preferences: Information about which services interest you
• Technical Data: Internet protocol address, browser type and version, time zone setting, operating system and platform
• Usage Data: Information about how you use our website

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide information about our services
• To process and manage bookings for our programmes
• To improve our website and service offerings
• To comply with legal obligations
• To communicate important updates regarding services you have booked

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary for the performance of a contract to which you are party
• Legitimate Interests: Where processing is necessary for our legitimate interests and such interests are not overridden by your fundamental rights

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. For general enquiries, we retain data for a period of two years. For booking records, we retain data for seven years to comply with financial record-keeping requirements.

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service providers who assist in operating our website and delivering our services, subject to confidentiality agreements
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of our users or others

Your Rights

Under applicable data protection legislation, you have the following rights:

• The right to access personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to restrict processing of your data
• The right to data portability
• The right to object to processing
• The right to withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below.

Security Measures

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

moor-quail
47 Heritage Lane
Windermere, Cumbria
LA23 1BQ
United Kingdom

Email: [email protected]